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Sep
15
Internet Connectivity Restored
Posted by Rebecca Klein on 15 September 2016 02:16 PM

Restarting the equipment controlling our internet connection appears to have successfully stabilized our firewall and subsequently network connectivity. If you have restarted your computer but are still experiencing connectivity issues, please contact the Help Desk.

Be prepared to share the information below.

  • Your location: on campus or off
  • Operating system: Windows, Mac, Android, iOS, etc.
  • Desktop or laptop, mobile device(s)
  • Wired or wireless connection
  • Affected applications and software

 


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Sep
15
Internet connection restart at noon
Posted by Rebecca Klein on 15 September 2016 11:36 AM

IT staff will restart the equipment controlling our internet connection at 12 noon today. All internet connectivity will drop for at least 15-20 minutes. Please make sure to logout of all Valpo systems before that time, including your computer, to reduce the risk of corrupt files or other errors. This includes Colleague, Blackboard Learn, the H: and S: drives, and all other Valpo systems.

If you continue to experience  connectivity issues after the internet connection is restarted, please notify the Help Desk. Be prepared to share the following information:

  • Your location: on campus or off
  • Operating system: Windows, Mac, Android, iOS, etc.
  • Desktop or laptop, mobile device(s)
  • Wired or wireless connection
  • Affected applications and software

 


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Sep
15
Intermittant Network Issues
Posted by Brandon Morrison on 15 September 2016 08:38 AM

We have received multiple reports of internet connectivity in buildings around campus. IT staff are investigating the issue. If you are affected, please contact the Help Desk and be prepared to provide the following information:

  • Your location
  • Windows or Mac operating system
  • Desktop or laptop
  • Wired or wireless connection
  • Affected applications and software

Best Regards,

Brandon Morrison
Manager of Help Desk Services


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Aug
15
Issues From Blackboard Learn Upgrade
Posted by Rebecca Klein on 15 August 2016 04:53 PM

Sent via email to faculty/staff on Fri., Aug. 12:

The upgrade work on Blackboard Learn was completed Wednesday. Not all summer courses correctly transferred into the new system; the faculty specifically affected were contacted and advised on the appropriate steps to take. We’ve now received additional reports from faculty whose fall courses were not correctly transferred into the new system.

Please login to the Blackboard Learn system at https://blackboard.valpo.edu and verify the content of your summer courses, as well as any fall courses you have been building. If you notice any issues with your courses, please put in an ITicket via the Help Desk.

If you had previously contacted the Help Desk but did not receive notification of an ITicket number, please resubmit your report online at https://helpdesk.valpo.edu or via email to helpdesk@valpo.edu.

Jen Gregory, Director of Instructional Design
Jon Sanders, System Infrastructure Administrator


UPDATE Mon., Aug. 15 - 5pm

IT & VITAL staff continue to work on copying updated content from the old system into the upgraded system for those faculty who identified that need.

We have confirmed a problem with Course Rubrics and are working with Blackboard technicians.

Three Building Blocks are affected and not working correctly at the present time:

  1. Panopto - we have reconfigured the building block and are waiting on confirmation from their technicians for final steps.

  2. Cengage - we are communicating with technicians regarding this building block.

  3. Lynda.com - Lynda technicians are working on a fix so that this building block will work correctly with the upgraded version of Blackboard Learn.

We will need to restart the Blackboard Learn services around 5 a.m. tomorrow, Tues., Aug. 16, which will result in the system being down for approximately 10-15 minutes.

Please continue to enter ITickets if you notice problems with your courses by contacting the Help Desk.


UPDATE Tue., Aug. 16 - 9am

A restart of the Blackboard Learn system has shown that the issues with course rubrics and exam attempts have been resolved.

We have been made aware of issues importing McGraw-Hill textbook content.

We are waiting for feedback regarding the Panopto building block.


 

UPDATE Wed., Aug. 17 - 5:30pm

IT staff are cautiously optimistic that the majority of issues resulting from the Blackboard Learn upgrade have been resolved since restarting the system yesterday. Work continues on a few lingering issues, and we are in contact directly with the affected individuals. The Lynda.com building block will not work at this time, their technicians are working on a fix; all other building blocks should be working correctly.

If you experience any problems in using the system, please submit an ITicket through the Help Desk so we can investigate.


UPDATE Mon., Sept. 12 - 2pm

IT staff have been restarting the Blackboard Learn system daily since the issues related to the upgrade. We have continued making changes to the system and at this time, we believe we have resolved the issues that necessitated the daily restarts.

If you experience any issues with the Blackboard learn system, please report them to the Help Desk so our staff may investigate.

 


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Jun
30
[Resolved] Google Calendar Issues
Posted by Brandon Morrison on 30 June 2016 09:14 AM

Hello:

  Google is reporting that there are issues with Google Calendar.  Google is investigating the issue.  Users of Google Calendar see 'Server Error' page intermittently.

We will update as we learn more information.

Update as of 10:30am:  Google Calendar service has been restored for some users, and Google expects a resolution for all users in the near future. Please note this time frame is an estimate and may change.

Update 2 as of 1:45pm:  The problem with Google Calendar should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

Best Regards,

Brandon Morrison
Manager of Help Desk Services


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