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May
13
“Valpo HelpDesk” Phishing Scam
Posted by Rebecca Klein on 13 May 2015 04:48 PM

IT has received multiple reports about a phishing scam circulating on campus, asking you to click on a non-valpo.edu link to "protect you against spam activities." These messages are not from Valpo IT. DO NOT click on the link. DO NOT provide information about your valpo.edu account, especially via an online form.

If you have accidentally provided your login information as the result of this type of message, change your ValpoNet password immediately. Login to the Account Management System (AMS) at https://apps.valpo.edu/ams and select the "Change Password" option. (You can also access the AMS by visiting the main Valpo website, clicking on Resources, and selecting your affiliation. You will see a list of Quick Links, including the AMS.)

You can help protect others from falling victim by reporting the message as "phishing" within Gmail so that it is filtered out of others' inboxes. While viewing the message, down-pointing arrow in the upper right corner of the message, and select the "Report phishing" option.

Always contact the IT Help Desk (helpdesk.valpo.edu, helpdesk@valpo.edu, or 219.464.5986) if you receive a message and are unsure of its validity. Valpo IT staff will NEVER ask for your password, or ask you to verify your account in this manner.

 


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May
12
New Campus Wireless Networks To Be Implemented
Posted by Rebecca Klein on 12 May 2015 11:39 AM

On Monday, May 18, Information Technology will implement new secure wireless networks which will encrypt the traffic between most devices and the network. This enrollment process will install a security certificate and profile onto your device.

  • First, connect to the VU-WiFi network and open a web browser.
  • You will be redirected to the registration page where you will choose how to enroll: Valpo Student/Faculty/Staff or Guest.
  • Most users and devices will use the VU-Secure network.
  • If you have a device without a web browser, such as a gaming console, enroll in the VU-Media network (MAC registration).
  • Re-enrollment will be required for all users on a regular basis to ensure the security of the network.

For specific information on how to connect and a list of FAQ’s, visit this article in our ITicket knowledge base.

The existing "valpo" and "ValpoGuest" networks will be decommissioned before Fall semester.

If you have questions or need assistance with the new networks, please contact the Help Desk by entering a ticket.


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Feb
18
Office 365 Now Available Free Of Charge
Posted by Brandon Morrison on 18 February 2015 07:51 AM

Everyone at Valpo is united behind a single goal – to help prepare our students to lead and serve in both church and society. Now, there’s an exciting new benefit that aims to go a long way to achieve that goal. Valparaiso University’s license agreement with Microsoft now provides Office 365 to our current students, faculty, and staff for free. This automatically updatable, subscription-based software ensures our community members always have the latest version of Word, Excel, PowerPoint, OneNote, and more for as long as they’re here at Valpo and the program continues. According to IDC, students with Office skills are better prepared for work in the professional world.

  • Install on up to 5 compatible PCs and Macs, plus 5 tablets
  • Use with OneDrive for automatic device syncing
  • Gain valuable skills on the world’s most popular document software
  • Use the same programs that are available to you in offices, classrooms, and labs on campus

This offer is available to all students, faculty, and staff at Valparaiso University. To get your complimentary Office 365 software for your personal computer, visit Office.com/GetOffice365 and follow the on-screen instructions. Contact the Help Desk or visit Install Office on your PC or Mac with Office 365 (http://aka.ms/Y0o21h) for installation assistance.

Mobile apps are also available for iOS and Android devices:
iOS: Word, Excel, PowerPoint
Android tablets: Word, Excel, PowerPoint
Android phones: Office Mobile
Windows smartphones and tablets already have Office Mobile installed.

A list of FAQs is available in the ITicket knowledge base.


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Dec
2
US-CERT Alerts Users to Holiday Phishing Scams and Malware Campaigns
Posted by Brandon Morrison on 02 December 2014 06:28 PM

Original release date: November 24, 2014

US-CERT reminds users to remain vigilant when browsing online this holiday season. E-cards from unknown senders may contain malicious links. Fake advertisements or shipping notifications may deliver infected attachments. Spoofed e-mail messages and fraudulent posts on social networking sites may request support for phony causes.

To avoid seasonal campaigns that could result in security breaches, identity theft, or financial loss, US-CERT encourages users to take the following action:

If you believe you are a victim of a Holiday Phishing scam or Malware campaign, consider the following actions:

  • File a complaint with the FBI’s Internet Crime Complaint Center (IC3).
  • Report the attack to the police, and file a report with the Federal Trade Commission.
  • Contact your financial institution immediately and close any accounts that may have been compromised. Watch for any unexplainable charges to your account.
  • Immediately change any passwords you might have revealed. If you used the same password for multiple resources, make sure to change it for each account, and do not use that password in the future.

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Dec
1
Blackboard Learning Outage (11/30 - 12/1)
Posted by Brandon Morrison on 01 December 2014 07:54 AM

Hello:

  We are aware of an outage that transpired late in the evening of November 30th lasting into the early morning hours of December 1st.  The outage lasted approximately six hours and was resolved by 4:00am on December 1st.  The issue is now resolved and access to Blackboard Learning is available.

 

Best Regards,

Valparaiso University Help Desk


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