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Aug
24
Help Desk Reports: Printing, Wireless, Computer Performance
Posted by Rebecca Klein on 24 August 2015 02:14 PM

The Help Desk has been very busy today with many people contacting us to request assistance on a variety of topics.

1. We are aware of an issue with network printing on campus today. IT staff are investigating to determine what is going on. We will post updates as they are available.

2. We had many reports earlier in the day of people experiencing slow performance on their VU-tagged computers. This is due to Windows Updates and other updates being pushed out to campus computers through our SCCM system. Please allow the updates to complete, and afterward you should experience an improvement in speed and performance.

3. We have also had multiple reports from people experiencing difficulty in connecting to the new VU-Wifi network. There is not a global issue going on; each situation is slightly different. Please first try rebooting your device and reconnecting to the network to see if your connection issue is resolved. This step seems to be helping some individuals.

If you continue to experience with any of the above topics, please make sure you are reporting all issues through the Help Desk. The fastest way to initiate an ITicket is to login and enter a ticket at http://helpdesk.valpo.edu. Additionally, you can email helpdesk@valpo.edu or call 219.464.5678.

We will post any updates as they are available. We appreciate your patience during this very busy time of year.


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Aug
19
Access Campus Wifi in Six Easy Steps
Posted by Brandon Morrison on 19 August 2015 12:01 PM

As we shared in May, IT implemented a new secure wirelessnetwork on campus; work continues on configuring this network. Follow these steps to connect any device to the new network.

  • First, connect to the “VU-WiFi” network and open a web browser. (Apple users, make sure to use Safari.)
  • Agree to the Acceptable Use Policy (AUP), then click Start.
  • The registration page enrollment options allow you to select Valpo Student/Faculty/Staff or Guest. Make the appropriate selection, and then login with your ValpoNet credentials.
  • Most users and devices will use the VU-Secure network. Follow the instructions to install the necessary security certificate.
  • If you have a device without a web browser, such as a gaming console, select the “MAC Self-Registration” option to enroll in the “VU-Media” network. A Google search should provide instructions on getting the correct information for your specific system.
  • Re-enrollment will be required annually for all users to ensure the security of the network.

After finishing, restart your device and you will be connected to the “VU-Secure” network. Your device should remember the network and automatically reconnect.

The “ValpoGuest” network has been removed. Guests should use the new guest option in the “VU-WiFi” network.

If you have trouble logging in or installing the security certificate, please contact the Help Desk (helpdesk.valpo.edu, helpdesk@valpo.edu, 219.464.5678) to report the problem. The Help Desk will be open during move-in weekend to assist with connectivity and login issues. Help Desk staff will ask you for helpful troubleshooting details, such as:

  • Device Make & Model, OS & Version,
  • Wireless Carrier,
  • Network SSID (name), and
  • Specific error messages received, and at what point in the process.

Anyone experiencing difficulties connecting should use the existing “valpo” network until your issue is resolved. This network will remain available for the next several months while we ramp up the new network. 

For additional questions about Valpo’s secure wireless network, check this FAQ in our ITicket system: valpo.edu/it/services/wireless/faq/


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Aug
9
IT ALERT - Multiple Phishing Scams
Posted by Brandon Morrison on 09 August 2015 03:41 PM

Stay Aware And Protect Your Information

August 2015

IT has received multiple reports about two different phishing scams circulating on campus, asking you to click on non-valpo.edu links. An “IRS.gov” message asks you to “update and authenticate your IRS e-file,” and an “I.T. Help-Desk” message asks you to “re-validate your account.” These messages are not from Valpo IT. DO NOT click on the link. DO NOT provide information about your valpo.edu account, especially via an online form.

If you have accidentally provided your login information as the result of this type of message, change your ValpoNet password immediately. Login to the Account Management System (AMS) and select the “Change Password” option. You can access the AMS by visiting the main Valpo website, clicking on Resources, and selecting your affiliation. You will see a list of Quick Links, including the AMS.

Protect others from falling victim by reporting the message as “phishing” within Gmail so that it is filtered out of others’ inboxes. While viewing the message, click the down-pointing arrow in the upper right corner of the message, and select the “Report phishing” option.

Always contact the IT Help Desk (helpdesk.valpo.edu, helpdesk@valpo.edu, or 219.464.5986) if you receive a message and are unsure of its validity. Valpo IT staff will NEVER ask for your password, or ask you to verify your account in this manner.

-Becky Klein


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Aug
4
Internet Outage on August 3rd, 2015
Posted by Brandon Morrison on 04 August 2015 09:40 AM

Hello:

  On August 3rd, 2015 there was a University-wide internet outage caused by a truck hitting the cable on Campbell street, thus disrupting internet service to the University.  Ilight, the service provider, was responsible for fixing it and restored service around 11:15pm on the night of August 3rd.  At this time, internet service is up and all services are functioning normally.

  If you have any further questions about this service interruption, please contact the helpdesk by contacting us at (219) 464-5678 or through e-mail at helpdesk@valpo.edu

Best Regards,

Brandon Morrison

Manager of Help Desk Services


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May
13
“Valpo HelpDesk” Phishing Scam
Posted by Rebecca Klein on 13 May 2015 04:48 PM

IT has received multiple reports about a phishing scam circulating on campus, asking you to click on a non-valpo.edu link to "protect you against spam activities." These messages are not from Valpo IT. DO NOT click on the link. DO NOT provide information about your valpo.edu account, especially via an online form.

If you have accidentally provided your login information as the result of this type of message, change your ValpoNet password immediately. Login to the Account Management System (AMS) at https://apps.valpo.edu/ams and select the "Change Password" option. (You can also access the AMS by visiting the main Valpo website, clicking on Resources, and selecting your affiliation. You will see a list of Quick Links, including the AMS.)

You can help protect others from falling victim by reporting the message as "phishing" within Gmail so that it is filtered out of others' inboxes. While viewing the message, down-pointing arrow in the upper right corner of the message, and select the "Report phishing" option.

Always contact the IT Help Desk (helpdesk.valpo.edu, helpdesk@valpo.edu, or 219.464.5678) if you receive a message and are unsure of its validity. Valpo IT staff will NEVER ask for your password, or ask you to verify your account in this manner.

 


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