News Categories
RSS Feed
Latest Updates
Jan
20
Update: Active Directory Login Issues
Posted by Rebecca Klein on 20 January 2016 10:22 AM

The sync issues between the AMS and our Active Directory system should be resolved at this time. There may be some individuals on campus who were affected by the issue; these people may experience the inability to login to network accounts while other logins work fine. To fix the issue, change your password with the AMS and this will force a re-sync among your accounts.

If you have changed your password and are still unable to login, please login in the upper left and begin an ITicket so our staff can follow up. You may also contact the Help Desk via email at helpdesk@valpo.edu or via phone at 219.464.5678.


Read more »



Jan
4
Logging into Active Directory
Posted by Brandon Morrison on 04 January 2016 03:46 PM

If you are experiencing problems logging into the Active Directory system on campus computers (including labs and classrooms), please log into the Account Management System at https://apps.valpo.edu/ams and change your password.

If you have changed your password and continue to encounter login issues, please place an ITicket with the Help Desk: https://helpdesk.valpo.edu, helpdesk@valpo.edu, 219.464.5678.


Read more »



Dec
23
Colleague & DataVU System Maintenance
Posted by Brandon Morrison on 23 December 2015 09:41 AM

Dear Students, Faculty, and Staff,

On Sunday, Dec. 27 the Colleague system and several associated systems will be offline for necessary maintenance and updates. These systems include Colleague, DataVU, Informer reporting, scheduled reports, and transcript requests. Work will begin at 5 a.m. during the normal maintenance period and will continue through the entire day. We anticipate being finished around 5 p.m. The systems will be completely unavailable while work is being completed. Scheduled reports on those systems will be run after the updates are done.

We apologize in advance for any inconvenience resulting from this maintenance work and appreciate your patience and understanding as we strive to ensure our systems are kept in optimal working order.


Questions? If you have questions or concerns, please initiate an ITicket online at https://helpdesk.valpo.edu or via email at helpdesk@valpo.edu. The Help Desk will close at 5 p.m. on Wednesday, Dec. 23 and will reopen on Monday, Jan. 4 at 8 a.m.


Read more »



Dec
23
Emails Regarding Student Account Center
Posted by Brandon Morrison on 23 December 2015 07:03 AM

Dear Faculty and Staff,

In November, a new Student Account Center (SAC) portal became available from Tuition Management Systems (TMS) and was implemented to allow students to access their student account information online. Valpo's partnership with TMS provides students with the ability to manage their financial accounts through this portal.

A recent change was made in the program that generates the list of individuals who receive an email inviting them to create an account on this system. This change resulted in numerous faculty and staff receiving emails from noreply@afford.com despite not being enrolled in classes on campus. We will be implementing additional changes to the system to ensure that only individuals who are enrolled as students receive these emails in the future. We regret the error and apologize for any confusion it has caused.


Questions?

An FAQ is available at this webpage: http://www.valpo.edu/student-financial-services/billing/student-account-center-sac/

If you or your students have other questions regarding student accounts, please contact the Office of Student Accounts at student.accounts@valpo.edu.


Read more »



Dec
15
Upcoming System Maintenance
Posted by Brandon Morrison on 15 December 2015 04:41 PM

Blackboard Transact System To Be Updated

Beginning at 1 a.m. TONIGHT, Wed., Dec. 16, staff from Information Technology and Campus Services will be performing maintenance on the Blackboard Transact (BBTS) system to apply necessary updates.

During this time, Crusader Cash and Dining Dollars will be unavailable for use both on-campus and off- until the updates are complete. If you need to utilize vending machines or copy services during this time, please use cash. Door access will continue to work during the update period. We anticipate the work will be completed by 7 a.m., and all funds and accounts will be available as normal.


Questions?

If you have questions or concerns about these updates, please contact the OneCard office via ITicket at https://helpdesk.valpo.edu, via email at onecard@valpo.edu, or via phone at 219.464.5131.


Read more »




Phone Number: (219) 464-5678
E-mail: helpdesk@valpo.edu
Facebook Page: http://facebook.com/itatvalpo
Twitter: http://twitter.com/itatvalpo
YouTube Channel: http://youtube.com/ValpoTraining
Help Desk Software by Kayako