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Aug
15
Issues From Blackboard Learn Upgrade
Posted by Rebecca Klein on 15 August 2016 04:53 PM

Sent via email to faculty/staff on Fri., Aug. 12:

The upgrade work on Blackboard Learn was completed Wednesday. Not all summer courses correctly transferred into the new system; the faculty specifically affected were contacted and advised on the appropriate steps to take. We’ve now received additional reports from faculty whose fall courses were not correctly transferred into the new system.

Please login to the Blackboard Learn system at https://blackboard.valpo.edu and verify the content of your summer courses, as well as any fall courses you have been building. If you notice any issues with your courses, please put in an ITicket via the Help Desk.

If you had previously contacted the Help Desk but did not receive notification of an ITicket number, please resubmit your report online at https://helpdesk.valpo.edu or via email to helpdesk@valpo.edu.

Jen Gregory, Director of Instructional Design
Jon Sanders, System Infrastructure Administrator


UPDATE Mon., Aug. 15 5pm

IT & VITAL staff continue to work on copying updated content from the old system into the upgraded system for those faculty who identified that need.

We have confirmed a problem with Course Rubrics and are working with Blackboard technicians.

Three Building Blocks are affected and not working correctly at the present time:

  1. Panopto - we have reconfigured the building block and are waiting on confirmation from their technicians for final steps.

  2. Cengage - we are communicating with technicians regarding this building block.

  3. Lynda.com - Lynda technicians are working on a fix so that this building block will work correctly with the upgraded version of Blackboard Learn.

We will need to restart the Blackboard Learn services around 5 a.m. tomorrow, Tues., Aug. 16, which will result in the system being down for approximately 10-15 minutes.

Please continue to enter ITickets if you notice problems with your courses by contacting the Help Desk.


 

UPDATE Tue., Aug 16 9am

A restart of the Blackboard Learn system has shown that the issues with course rubrics and exam attempts have been resolved.

We have been made aware of issues importing McGraw-Hill textbook content.

We are waiting for feedback regarding the Panopto building block.


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Jun
30
[Resolved] Google Calendar Issues
Posted by Brandon Morrison on 30 June 2016 09:14 AM

Hello:

  Google is reporting that there are issues with Google Calendar.  Google is investigating the issue.  Users of Google Calendar see 'Server Error' page intermittently.

We will update as we learn more information.

Update as of 10:30am:  Google Calendar service has been restored for some users, and Google expects a resolution for all users in the near future. Please note this time frame is an estimate and may change.

Update 2 as of 1:45pm:  The problem with Google Calendar should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

Best Regards,

Brandon Morrison
Manager of Help Desk Services


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Jun
29
Internet is back up
Posted by Mark DeMateo on 29 June 2016 09:26 AM

We received news at 9:02am the the internet is back up and running. Happy Surfing.

 

Mark DeMateo

Director of Client Services


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Jun
29
Internet is Down
Posted by Mark DeMateo on 29 June 2016 07:48 AM

As of 6:56am, internet for the campus is down. Our staff is working to bring it back up. Time for restoration is unknown at this time. 

 

Mark DeMateo

Director of Client Services

 

 


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Jun
14
Internet is Down
Posted by Brandon Morrison on 14 June 2016 03:51 PM

Hello:

  At the current time (3:45pm on June 14th), there is an interruption of internet service.  We are aware of the issue and will post an update later with more information.

Update:  The outage has been resolved and all services are up and running.

Best Regards,

Brandon Morrison
Manager of Help Desk Services


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