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Feb
15
Slowness with Blackboard Learning
Posted by Brandon Morrison on 15 February 2017 02:56 PM

IT has received reports relating to slow response on the Blackboard Learn system, and staff are monitoring the situation. We plan to restart the server overnight, which will result in a downtime between 15-30 minutes beginning at 4 a.m.

If you are being impacted by these issues, please notify the Help Desk and place an ITicket. https://helpdesk.valpo.edu, helpdesk@valpo.edu, 219.464.5678.


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Jan
30
Phone Issue
Posted by Brandon Morrison on 30 January 2017 10:33 AM

Hello:

  We are aware of an issue with the phone system and it is being addressed.  If you are having a problem with your phone, please submit an iTicket with your location, phone number, and if the problem is with internal calls or external calls.

 

Best Regards,

Brandon Morrison
Manager of Help Desk Services


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Nov
9
DataVU Issue with Pay Advices
Posted by Brandon Morrison on 09 November 2016 09:38 AM

We are aware of an issue in DataVU with pay advices not working properly for the most recent pay period. IT staff are investigating.

If you are also experiencing this problem, please notify the Help Desk so we know how widespread the issue is.


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Nov
7
Blackboard Learn Service Interruption
Posted by Rebecca Klein on 07 November 2016 11:04 AM

We experienced a short-lived interruption on the Blackboard Learn system. Some people were unable to login to the system, and others experienced notification issues similar to the ones we've recently seen. IT staff are monitoring the situation to watch for a recurrence.

If you are experiencing similar symptoms, please contact the Help Desk to enter an ITicket.


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Oct
27
Blackboard Learn Notifications
Posted by Rebecca Klein on 27 October 2016 11:21 AM

FINAL UPDATE

The system was restarted this morning and resolved all the notification issues.

If you are experiencing any problems, please contact the Help Desk so our staff can investigate.

 


 

UPDATE - 7 p.m.

The Blackboard Learn system will be restarted at 5 a.m. on Friday morning in order to resolve the notification issues on the system. It should be unavailable for only a short time and will be back up well before morning classes begin.

If you have problems logging into the system after the system is back up and running, please contact the Help Desk.

 


 

UPDATE - 4 p.m.

IT staff have been able to replicate the problem with notifications on the Blackboard Learn system in our test environment, and were able to successfully test a solution to resolve the problem. Stay tuned for further updates.

 


 

IT has received reports of Blackboard Learn notifications not working correctly. We have opened a ticket with Blackboard for assistance in resolving the problem.

VITAL staff are also aware of the issue.

If you are affected by this problem, please enter an ITicket via the Help Desk so we can track how widespread the problem is.


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