News Categories
RSS Feed
Latest Updates
Jun
30
[Resolved] Google Calendar Issues
Posted by Brandon Morrison on 30 June 2016 09:14 AM

Hello:

  Google is reporting that there are issues with Google Calendar.  Google is investigating the issue.  Users of Google Calendar see 'Server Error' page intermittently.

We will update as we learn more information.

Update as of 10:30am:  Google Calendar service has been restored for some users, and Google expects a resolution for all users in the near future. Please note this time frame is an estimate and may change.

Update 2 as of 1:45pm:  The problem with Google Calendar should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

Best Regards,

Brandon Morrison
Manager of Help Desk Services


Read more »



Jun
29
Internet is back up
Posted by Mark DeMateo on 29 June 2016 09:26 AM

We received news at 9:02am the the internet is back up and running. Happy Surfing.

 

Mark DeMateo

Director of Client Services


Read more »



Jun
29
Internet is Down
Posted by Mark DeMateo on 29 June 2016 07:48 AM

As of 6:56am, internet for the campus is down. Our staff is working to bring it back up. Time for restoration is unknown at this time. 

 

Mark DeMateo

Director of Client Services

 

 


Read more »



Jun
14
Internet is Down
Posted by Brandon Morrison on 14 June 2016 03:51 PM

Hello:

  At the current time (3:45pm on June 14th), there is an interruption of internet service.  We are aware of the issue and will post an update later with more information.

Update:  The outage has been resolved and all services are up and running.

Best Regards,

Brandon Morrison
Manager of Help Desk Services


Read more »



Apr
25
Issues with Colleague search functions
Posted by Rebecca Klein on 25 April 2016 10:27 AM

IT staff are aware of a current issue affecting the Colleague system. Users can login to the system but the ability to search for data associated with individual records is impacted. Some departments may receive requests from users asking them to lookup or modify data that cannot be fulfilled as a result of this issue. Please advise these individuals that IT is working on the problem.

Normal background processes and services are still running. Also, DataVU does not seem to be impacted at this time. Individuals should be able to lookup their information on the appropriate menus.

We have placed a critical call with ellucian for assistance, but do not have an ETA for when the problem will be resolved. We will post updates as soon as we are able, and if the problem appears to have a bigger impact than we are aware, we will expand our communication to include all of campus.

Thank you for your patience, and please let us know of any feedback or additional issues you are experiencing.

 

UPDATE 11:35am:

We have discovered the problem is larger than we originally thought, and the fix requires us to restart the system immediately. Colleague may be unavailable for several hours while we perform the necessary fix. DataVU will also be impacted, and access may be limited or unavailable.

Anyone currently logged in to Colleague or DataVU should logout right away; we will disable future logins until the problem is resolved.

We apologize for the inconvenience but appreciate your understanding and patience as we work to restore Colleague to full functionality.

 

UPDATE #2 2:45pm:

IT staff are pleased to share that work on restoring Colleague system functionality has progressed well and the system is once again available for everyone on campus to use. You are welcome to login to Colleague at this time, as well as DataVU.

Colleague users: you may notice that the contextual header information at the top of each screen (with certain record details) is not yet available for all records. We continue to work on gradually restoring this information. We apologize for any inconvenience you experience as a result of this information temporarily being missing on some records.

If you experience any other issues in accessing information or using the system, please initiate an ITicket through the Help Desk so IT staff can investigate.


Read more »




Phone Number: (219) 464-5678
E-mail: helpdesk@valpo.edu
Facebook Page: http://facebook.com/itatvalpo
Twitter: http://twitter.com/itatvalpo
YouTube Channel: http://youtube.com/ValpoTraining
Help Desk Software by Kayako