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Feb
18
Office 365 Now Available Free Of Charge
Posted by Brandon Morrison on 18 February 2015 07:51 AM

Everyone at Valpo is united behind a single goal – to help prepare our students to lead and serve in both church and society. Now, there’s an exciting new benefit that aims to go a long way to achieve that goal. Valparaiso University’s license agreement with Microsoft now provides Office 365 to our current students, faculty, and staff for free. This automatically updatable, subscription-based software ensures our community members always have the latest version of Word, Excel, PowerPoint, OneNote, and more for as long as they’re here at Valpo and the program continues. According to IDC, students with Office skills are better prepared for work in the professional world.

  • Install on up to 5 compatible PCs and Macs, plus 5 tablets
  • Use with OneDrive for automatic device syncing
  • Gain valuable skills on the world’s most popular document software
  • Use the same programs that are available to you in offices, classrooms, and labs on campus

This offer is available to all students, faculty, and staff at Valparaiso University. To get your complimentary Office 365 software for your personal computer, visit Office.com/GetOffice365 and follow the on-screen instructions. Contact the Help Desk or visit Install Office on your PC or Mac with Office 365 (http://aka.ms/Y0o21h) for installation assistance.

Mobile apps are also available for iOS and Android devices:
iOS: Word, Excel, PowerPoint
Android tablets: Word, Excel, PowerPoint
Android phones: Office Mobile
Windows smartphones and tablets already have Office Mobile installed.

A list of FAQs is available in the ITicket knowledge base.


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Dec
2
US-CERT Alerts Users to Holiday Phishing Scams and Malware Campaigns
Posted by Brandon Morrison on 02 December 2014 06:28 PM

Original release date: November 24, 2014

US-CERT reminds users to remain vigilant when browsing online this holiday season. E-cards from unknown senders may contain malicious links. Fake advertisements or shipping notifications may deliver infected attachments. Spoofed e-mail messages and fraudulent posts on social networking sites may request support for phony causes.

To avoid seasonal campaigns that could result in security breaches, identity theft, or financial loss, US-CERT encourages users to take the following action:

If you believe you are a victim of a Holiday Phishing scam or Malware campaign, consider the following actions:

  • File a complaint with the FBI’s Internet Crime Complaint Center (IC3).
  • Report the attack to the police, and file a report with the Federal Trade Commission.
  • Contact your financial institution immediately and close any accounts that may have been compromised. Watch for any unexplainable charges to your account.
  • Immediately change any passwords you might have revealed. If you used the same password for multiple resources, make sure to change it for each account, and do not use that password in the future.

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Dec
1
Blackboard Learning Outage (11/30 - 12/1)
Posted by Brandon Morrison on 01 December 2014 07:54 AM

Hello:

  We are aware of an outage that transpired late in the evening of November 30th lasting into the early morning hours of December 1st.  The outage lasted approximately six hours and was resolved by 4:00am on December 1st.  The issue is now resolved and access to Blackboard Learning is available.

 

Best Regards,

Valparaiso University Help Desk


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Nov
14
Restart Required for Microsoft Fix
Posted by Brandon Morrison on 14 November 2014 03:24 PM

Hello:

  There is a new Microsoft security issue that needs to be patched immediately.  This is considered a critical vulnerability by Microsoft.  When your computer is prompted, please immediately restart your computer.  This is under the advice of Microsoft in relation to Microsoft Security Bulletin MS14-066 - Critical.

Systems Affected

  • Microsoft Windows Server 2003 SP2
  • Microsoft Windows Vista SP2
  • Microsoft Windows Server 2008 SP2
  • Microsoft Windows Server 2008 R2 SP1
  • Microsoft Windows 7 SP1
  • Microsoft Windows 8
  • Microsoft Windows 8.1
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2012 R2
  • Microsoft Windows RT
  • Microsoft Windows RT 8.1

Microsoft Windows XP and 2000 may also be affected.

If you have any question, please contact the help desk at helpdesk@valpo.edu or (219) 464-5678.

Best Regards,

Brandon Morrison,

Manager of Help Desk Services


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Oct
27
Issue with Google apps
Posted by Mark DeMateo on 27 October 2014 11:32 AM

Several Google Apps are experiencing issues, including Google Drive, Docs, Sheets and Slides. This is the current status from Google on the outage/service interruption.

10/27/14 3:50 PM The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
10/27/14 1:18 PM Our team is continuing to investigate this issue. We will provide an update by 10/27/14 3:30 PM with more information about this problem. Thank you for your patience.
10/27/14 10:45 AM We're investigating reports of an issue with Google Docs. We will provide more information shortly.
Affected users will notice 500 errors and latency.

We will keep you updated as we find out more information.

Best Regards,

Valparaiso University Help Desk


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Phone Number: (219) 464-5678
E-mail: helpdesk@valpo.edu
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